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Case: D&G Autocare

Case Details

The Problem

D and G had historically had all their lines and services with BT, and although they knew there were substantial savings to be made by switching provider, they had previously tried to switch and had a whole range of issues with their card payment terminals and felt it was too much of a risk to move away.
As a victim of their own success, the number of calls into their garages was ever increasing and D and G required a solution that would ensure they never missed a call and ensure their customers never reached an engaged tone.

The Solution

2Circles were able to switch their lines and calls across without any downtime by recognising that the payment terminals were actually on BT Featurelines rather than standard analogue lines and all that was required was a quick call to the card provider to remove the ‘9’ prefix on the number dialled.

D and G are also in the process of moving all their garages onto 2Circles’ hosted solution, allowing them to answer and queue several calls at once without needing to install multiple lines.  The call queuing solution also provides a cost effective way to advertise their business benefits through their ‘music on hold’ recordings.  Critical to the performance of the Hosted solution is a fast and robust internet connection.  2Circles were able to secure government funding through the Broadband Voucher Scheme to install the high-speed services into the Perth garage.

Testimonial

We contacted 2Circles Consulting to get advice on new telecommunications technology. We were moving our Head Office and wanted to bring things up to date and prepare for future growth. 2Circles were able to do all of that and we now have the phone system that some businesses can only dream of. They also have the back-up, the resources and the tech spec to look after every business.
Thank you for the excellent service you have provided to D&G Autocare over the past 2 years. The knowledge you and your company has, has provided D&G Autocare with up to date, reliable and flexible communications that has kept us providing the best of service to our customers. We have also made considerable savings on our telecommunications costs. 
I highly recommend 2Circles consulting.

Peter F Wood - Operations Director - D and G Autocare

Case Brief:

D and G Autocare are Central Scotland’s No.1 autocare centre, providing the best deals on MOTs, tyres, exhausts, brakes, servicing, suspensions, clutches and garage repairs. They also supply tyres and wheels and have VOSA Authorised Testing Facilities up to Class 7 commercial Vehicles. Company cars, fleet and lease vehicles are welcome too. With their knowledge and experience, they provide their customers with a service that’s second to none, together with fantastic value for money and the best guarantees in the business

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Complete business communications, simply delivered, remarkably supported